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AP® Psychology

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Moderate

Han and the Bank Manager

APPSY-NYHZEK

Han needs to speak to his bank manager. As he walks into the bank, he sees a woman in a suit talking to the security guard. He waits to speak to her, assuming she is the manager. When Han introduces himself, she explains she is the niece of the security guard and she is not an employee of the bank.

Han likely mistook the woman for the manager because he used which of the following problem-solving strategies?

A

Heuristic

B

Algorithm

C

Insight

D

Incubation

E

Rehearsal