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A local business has dictated that employees will not be able to have cell phones on the customer floor; instead, the phones will be stored in individual lockers in order to improve customer service.

Which of the following, if true, would most weaken the business’ argument?


A national study indicates that the majority of adults spend four to five hours on their cell phones daily.


A local survey indicates that employees prefer to have their phones close by in case of emergencies.


An internal study of the business indicates that employees are on their phones when customers are not around.


Customer satisfaction surveys of the business indicate a 99% approval rating.


Anecdotal evidence suggests that many employees use their phone to show customers various products offered online by the company.

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