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Which of the following statements is/are true about the various perspectives used in the Balanced Scorecard?

Select ALL that apply.


The various perspectives use metrics and measures of performance that are appropriate to the organization and its industry.


The various perspectives intend to look across all parts of the organization to assess whether the entity is working together towards common strategic goals.


The learning and growth perspective works to evaluate how well the organization both recruits and retains its employees, using the exclusive measures of employee satisfaction and skill assessment.


The four most common perspectives used in the Balanced Scorecard are the financial perspective, the customer perspective, the internal process perspective, and the learning and growth perspective.

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